We accept refund in the following simple terms; For any shipping-related issues, clients must inform us within seven days after receiving the product for traceable shipment or within 40 days in case the shipment is untraceable else void.
Please follow the instructions stated on this policy page to escalate with our customer service in case of any dispute.
Circumstantially different issues can occur during the shipping process. Please find in the following article how to proceed in each situation:
DOA (dead on arrival) Defective products
We always take extra care of the product and its packaging to ensure the products are in their best condition when received by our customers. Due to mishandling during transportation, you may receive a damaged product or may experience a quality problem. What should I do? Please contact our customer service within seven days from the receipt date for an appropriate solution (replacement or refund).
Defective product on arrival
We always take care of proper packaging to ensure the products shipped are in their best conditions. However, damage can still happen during transportation. If the product arrived damaged or defective, please contact our customer service within seven days from the product's delivery, we will reship or refund.
Incorrect product on arrival
If the wrong product is delivered (refer, i.e., different than the ordered product, wrong color, wrong size, wrong model, etc.) Please contact our customer service within seven days from the receipt date for an appropriate solution (replacement or refund).
Please note: Slightly differences (due to different production batches) on printing / comparing to previous purchase or photos display on our website may be experienced. However, if the physical product and the product's functions remain the same, this doesn't come under the category of "incorrect product" and will not be covered by our return/refund/reshipment policy.
Our Returns & Refunds Policy can only be applied to errors or malfunctions related to the product's functions or miss-match specifications. No refund or reship request will be accepted if the customer does not like the product received by personal affairs.
Return shipping fees will apply.
To start a return, you can contact us at info(at)mpwr(dot)plus
Shipment never received
In unlikely situations, sometimes shipment may be interrupted by many reasons, by the respective carriers. We will try our best to recover the shipment however we can not guarantee 100% success.
In case the customer claimed package not delivered, but the carrier's website (tracking number) shows package is delivered, it will not be eligible for a refund.
In case of delays caused by emergencies like national disasters, war, or any other on which MPWR+ does not have control on, the purchase will be considered final.
- Incomplete or incorrect shipping data: An complete shipping address shall content; consignee name full, city name, province/state, zip code, country name, and a valid phone/mobile number.
- If the parcel arrives at the nearest shipping agent's office after several unsuccessful delivery attempts, customers are liable to pick up the package themself. If the customer fails to pick up the parcel within a specific period, it will result in the box to be returned to the shipper or carrier's local warehouse.
Free reship or refund for "never arrived" items can only be applied once per order.
Parcels to Denmark, Norway, Sweden. The telephone number is compulsory by Denmark post office, Norway post office, and Sweden post office. If the buyer failed to provide a telephone number, we do not pay the parcel.
Parcels to Finland, the email address is compulsory by Finland post office. If the buyer failed to provide an email address, we do not pay the parcel.
MPWR+ reserves the right to update, change or replace any section of this Returns & Refunds Policy by posting updates and changes on our website. We do encourage our customers to visit this page periodically. Customers who continue to use or access this website are subject to accept and abide by any changes made in the future and terms and conditions stated here.